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Job Order: 4998
Staff Representative: Tim Jadwin

Position: Director, Operations & Compliance
Location: Pennsylvania

Company Summary:
Our client provides certified continuing education activities for Physicians, Pharmacists, Nurses, Dietitians, and other allied-health professionals. Through its activities, our client seeks to be a model continuing medical education provider and contribute to improved health-care outcomes.

Description:
Job Summary
The Director of Operations and Compliance is responsible for successfully administering, managing, and implementing our client’s education/account management, financial tracking/reporting, overall business marketing, and accreditation/self-study efforts. The position requires a self-directed, motivated, and very organized employee who enjoys overseeing and being directly involved in activities that improve the organization’s educational services and business growth.

Essential Functions
The Director of Operations & Compliance has core responsibilities in four main areas:

• Pre-Grant: Work in partnership with the Vice President, Business Development and support staff to produce innovative and effective CME ideas, as well as supporting materials for grant requests - including researching new services to augment educational offerings and audience generation, analyzing and negotiating appropriate contracts for educational services, developing budgets, and serving as QC on grant requests.
• Post-Grant: Manage effective operations to ensure that CME activities are flawlessly implemented and delivered. Manage projects and appropriate staff to maximize value of CME delivered while maintaining expenses. Implement, manage, and track project schedules to meet deadlines and improve efficiency and ROI. Ensure excellent CME implementation and communication that provides accurate project management and enhances CME effectiveness:
  • Ensure clear understanding of roles and responsibilities for funders, faculty, education partners, and staff in completing activities and projects
  • Effectively manage funder and educational partner expectations while also ensuring excellent service
  • Ensure quick and accurate response to all inquiries/requests
  • Employ effective conflict resolution techniques that both protect our client and meet client needs/expectations
  • Ensure the service commitments are met or exceeded
• Business Marketing: Develop and manage marketing & PR projects to improve the branding and lead generation efforts:
  • Analyze prospective commercial and non-commercial supporters and marketing strategies
  • Produce excellent written materials, including direct mail, advertising, press releases, industry trend information, white papers, articles, case studies, and testimonials
  • Oversee conference marketing, staff attendance, and exhibiting efforts
  • Manage growth of web site marketing and web-based newsletter to clients
  • Provide a variety of reports that help to develop strategy to both grow MEC’s business and report on business success
  • Devise and implement client surveys, annual reports, and other reporting materials
• Manage the organization’s compliance and accreditation/self-study efforts to demonstrate excellence and maintain exemplary standing with accreditation boards.

This director is responsible for working with the Accreditation staff to keep abreast of the most current accrediting body policies regarding quality, bias, conflicts of interest, file tracking, maintenance, and other procedures. Responsible for compliance training, as well as the organization and completion of the appropriate accreditation studies, audits, annual reports, and other related activities for the accreditation governing bodies.