Job Order: 4957
Staff Representative: Tim Jadwin
Position: Account Supervisor
Location: California
Company Summary:
One of the nation’s most respected pharmaceutical clinical trials consulting and communications organizations.
Description:
The Opportunity As one of our growing team of Account Supervisors, you will be responsible for the planning and execution of one or more clinical trial recruitment promotional programs: This includes planning and delivering on-time, on-budget, and above-expectation promotional/communications deliverables and engagement outcomes. Equally important is your overall management of the pharmaceutical Sponsor account relationships. You will be given lots of responsibility and learn a lot as you provide our clients "What they want as well as what they need."
Responsibilities
- Simultaneously managing complex, cross-departmental communications projects utilizing a variety of media and clinical approaches
- Building and maintaining solid client relationships with multiple clinical team members--all with differing internal agendas/goals, recruitment program knowledge, and seniority
- Being immediately accountable in solving challenges, problems and errors -whether created client-side or internally.
- Identifying issues and proactively providing recommended solutions for management action in a timely manner
- Identifying, selecting and managing the production of advertising and communications tactics
- Generating and managing project plans, budgets, and timelines to company and client expectations
- Educating clients, as needed, regarding their clinical trial’s challenges and realistic solution processes and expectations
- Measuring program ROI via reporting to client and internal team members
- The successful candidate will possess five to ten years’ experience managing projects and client relationships in a consulting environment including custom program development and project implementation.
- Familiarity with direct marketing/advertising terminology and concepts, media planning and placement, call centers, the pharmaceutical development process, clinical research sites and IRBs are a plus.
- Clear and concise written and verbal communication with peers, subordinates and executives
- Strong computer skills including Word, Excel, PowerPoint and Access
- Persuasiveness, a positive attitude and independence of thought
- Willingness and ability to travel to East Coast. (Travel time varies with projects and may include occasional weekends)
- Occasional night and weekend work
- Knowledge of clinical terminology associated with pharmaceutical clinical trials
- CRO experience a plus
- The individual should be solution-oriented, able to act independently, and able to proactively communicate with clients, vendors, team members and other stake holders.
- Qualified candidates will be skilled in handling challenging customer and vendor circumstances and possess the ability to work under strict deadlines and daily" service-model" pressure. Client management, social skills and attention to detail are musts.
- BA or BS preferred
